Answers to your questions
Welcome to our FAQ page! Here you'll find answers to common questions about ShineNest Cleaning Services, our offerings, and how we ensure a sparkling clean experience for homes and businesses in Sault Ste. Marie.
Frequently asked questions
At ShineNest Cleaning Services, we believe in transparency and clear communication. Below are answers to the most common questions our clients ask, designed to help you understand our services and policies better. If you don't find what you're looking for, please don't hesitate to contact us directly.
What kind of cleaning jobs do you take on for homes and businesses? Do you do things like one-time deep cleans, regular upkeep, or move-in/move-out jobs?
Yes, ShineNest Cleaning Services offers a comprehensive range of cleaning solutions for both residential and commercial clients in Sault Ste. Marie. This includes one-time deep cleans, regular scheduled upkeep, move-in/move-out services, and specialized pet-safe cleanings to ensure every space is perfectly cared for.
If someone wants to hire you, what's the easiest way to get started and get a price for their cleaning needs?
Getting started with ShineNest Cleaning Services is easy! The simplest way is to call us to schedule an appointment for an initial consultation, or you can fill out our online quote request form on our website. We'll discuss your specific cleaning needs and provide a transparent, competitive price.
How do you ensure the safety and security of my home or business during cleaning?
All our cleaning professionals are thoroughly vetted, background-checked, and extensively trained. We are also a fully liability-insured company, giving you peace of mind that your property is in safe and trustworthy hands.
What areas do ShineNest Cleaning Services operate in?
ShineNest Cleaning Services proudly serves Sault Ste. Marie, Ontario, and the surrounding areas. Please contact us if you are unsure whether your location falls within our service region.
Do your cleaners use their own supplies and equipment, or should I provide them? Also, what can you tell me about your team and how you ensure a high-quality, trustworthy service?
ShineNest Cleaning Services always supplies our own high-quality, professional-grade equipment and eco-friendly cleaning supplies. Our team consists of highly trained and professional cleaners with exceptional cleaning skills. We are a fully liability-insured company, ensuring peace of mind and a consistently high-quality, trustworthy service for all our clients.
What happens if I need to change or cancel an appointment, or if for any reason I'm not completely happy with the cleaning?
We understand that plans can change. We require a 24-hour notice for any appointment changes or cancellations. Cancellations made on the scheduled day will incur a $50 cancellation charge. If for any reason you are not completely satisfied with our cleaning, please provide us with detailed feedback within 24 hours, and we will work to make it right.
Are your cleaning products environmentally friendly and safe for pets and children?
Yes, at ShineNest Cleaning Services, we prioritize health and environmental responsibility. We primarily use eco-friendly and pet-safe cleaning products that are effective yet gentle, ensuring a healthy environment for your family, pets, and employees.
Can I request a specific cleaner for my regular service?
We strive for consistency in our service. While we cannot always guarantee the same cleaner, we do our best to assign a familiar team member for recurring services to build a comfortable and efficient relationship with our clients.
Still have questions?
If you haven't found the answers you're looking for, or if you'd like to discuss your specific cleaning needs, our team is ready to assist you. Contact us today for a personalized consultation or to get a free, no-obligation quote.